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Customer Services Group UK Annual Conference 2017

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Event Information

CSG UK logo
Date of Event
27th November 2017
Last Booking Date for this Event
13th November 2017
Description

This year’s conference theme is Impact. With a growing need to prove the impact of services, how are Customer Services staff best able to demonstrate this? How successful have we been in measuring impact and are there ways this can be improved? How are we meeting the challenges of proving our value and the impact we have on our parent institution?

This year, we’re really excited to hear from customer services staff from academic libraries as well as learning from best practice in school libraries and the health sector.

The conference will also include a workshop on measuring impact, led by Professor Alison Brettle of the University of Salford.

For further information about the event please see the CSGUK website:
https://www.customerservicesgroup.co.uk/csguk-conference-2017 



Places are limited and this event always proves popular - it is strictly first come first served.



Refund & Cancellation Policy

Once payment has been made you will be unable to cancel your place or obtain a refund. We recommend sending another delegate in your place. Please send the cancellation name and new delegate name to libraryadmin@kcl.ac.uk by 20th November 2017.


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